Memorandum of Understanding with Ombudsman Toronto – Signed

Approved by the Board at its December 16, 2022 meeting (Min. No. P2022-1216-3.0. refers), the MOU provides that the Ombudsman will carry out, on behalf of the Board, fairness investigations on matters of public interest where the quality of service to the public may be unfairly affected by Board Policies and directions, Service procedures, or the administration of services by the Service.