The Strategic Plan for Policing in Toronto
The Board's Strategic Plan is currently being developed to ensure the provision of effective, equitable, and responsive policing across Toronto. In line with the Community Safety and Policing Act, 2019 and the Board’s Strategic Plan Policy, this plan will outline our priorities, objectives, and performance measures to enhance community safety and well-being in Toronto.
What We Heard
On October 30, 2025, the Board released the What We Heard report that will inform the Strategic Plan for Policing in Toronto. As part of our commitment to a transparent and inclusive planning process, What We Heard captures more than 1200 voices – community members, advocates, service providers, business leaders, and Toronto Police Service Members – who shared their experiences and expectations for the future of policing in our city. This process was rooted in one shared goal: to listen honestly, act transparently, and build a police service that reflects the communities it serves. The Board invites you to read What We Heard Report.
Below, you will find links to key reports and presentations that have informed the development of the Strategic Plan to date:
- The Way Forward – The Transformational Task Force’s Final Report (January 26, 2017)
- Police Reform in Toronto: Systemic Racism, Alternative Community Safety and Crisis Response Models and Building New Confidence in Public Safety (August 18, 2020)
- Missing and Missed - The Report of the Independent Civilian Review: Implementation Update (December 13, 2021)
- Toronto Police Service - Audit of 9-1-1 Public Safety Answering Point Operations Better Support for Staff, Improved Information Management and Outcomes (June 14, 2022)
- An Update on Building a Respectful and Inclusive Workplace: Deloitte Canada Report, Forum Research Survey, and Bernardi White Paper (June 22, 2022)
- 2023 Annual Report (July 31, 2024)
For more information about the Strategic Plan, please refer to the following resources:
- Report: 2025-2028 Strategic Plan Update, September 12, 2024
- Presentation: 2025–2028 Strategic Plan Update Presentation