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Complaints

Members of the public may file complaints about:

This page provides information on how to file complaints about each of the above.

If you would like to compliment a Toronto Police Service Member, please use the TPS's Compliment A Member form.

Complaints about the Conduct of Police Officers

Complaints about the conduct of police officers can be filed either formally or informally.

For information on how to file an informal complaint, please visit the TPS' website.

For information on how to file a formal complaint, please visit the website of the Law Enforcement Complaints Agency.

Complaints about the Adequacy and Effectiveness of Policing Provided by the Police Service, the Procedures of the Police Service, or the Policies of the Board

Complaints about the adequacy and effectiveness of policing provided by the police service, the procedures of the police service, or the policies of the Board can be filed with the Inspector General of Policing.

Complaints about the Conduct of Special Constables employed by the Toronto Police Service Board

Any member of the public may make a complaint about a special constable in one of the following ways:

  • In person at any Toronto Police Service station and speaking to a supervisor; or
  • By calling any Toronto Police Service station and speaking to a supervisor

Information on the location and phone numbers of Toronto Police stations is available on the TPS website.

Complaints about the conduct of special constables employed by other employers

The Toronto Police Service Board appoints special constables that are employed by other employers. In accordance with the Community Safety and Policing Act, complaints about the conduct of special constables not employed by the Board may be submitted to the respective employers. The following employers employ special constables appointed by the Toronto Police Service Board, and complaints may be filed through the provided links:

Complaints about Members of the Toronto Police Services Board

Board members are governed by a Code of Conduct which establishes a minimum standard of conduct for Board Members. For example:

3. (1) A member of a police service board shall not conduct themselves in a manner that undermines or is likely to undermine the public’s trust in the police service board or the police service maintained by the police service board.

9. (1) A member of a police service board shall not, in the course of their duties, treat any person in a manner that the member, at the time, knows or reasonably ought to know would contravene the Human Rights Code.

10. (1) A member of a police service board shall conduct themselves in a professional and respectful manner in the course of their duties including, without limitation, not using abusive or insulting language in the course of their duties.

21. A member of a police service board shall not use their position as a police service board member to,

(a) benefit themselves;

(b) benefit one or more persons with whom they have a personal relationship; or

(c) interfere with the administration of justice.

In accordance with section 106 of the Community Safety and Policing Act, any person who believes that a member of a police service board has committed misconduct may make a complaint to the Inspector General of Policing.

Concerns about the use of Artificial Intelligence technology by the Toronto Police Service

The Board's policy on the Use of Artificial Intelligence Technology requires that the Toronto Police Service publish an up-to-date list of all AI technologies currently in use by the Service that are deemed to be of High, Moderate or Low risklist of all AI technologies currently in use by the Service that are deemed to be of High, Moderate or Low risk. Members of the public who have any concerns pertaining to specific AI technologies used by the Service may submit these concerns by use of the dedicated AI Technologies Concerns form.