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II AI-001 – Board Business Plan




Police Services Act, R.S.O. 1990, c.P.15, as amended, s. 31(1)(c).

Adequacy and Effectiveness of Police Services, O. Reg. 3/99, ss. 4(1), 30, 32(2).

It is the policy of the Toronto Police Services Board with respect to the preparation of its business plan for the Toronto Police Service that:


  1. The Board, in partnership with the Chief of Police, will prepare a strategy for the development of a business plan, consistent with the requirements of the Adequacy Standards Regulation.
  2. The business plan strategy will include consultation on:
    1. an environmental scan of the community that highlights policing issues that may include crime highlights, crime prevention initiatives, calls for service, public disorder trends or any other policing and public safety matter within the community;
    2. the results achieved by the Service with respect to the current business plan; and
    3. a summary of the workload assessments and service delivery evaluations undertaken during the existing business plan cycle;
    4. the Board’s proposals with respect to the Service’s objectives, core business and functions including performance objectives and indicators relating to:
      1. the Service’s provision of community based crime prevention initiatives, community based patrol and criminal investigative services;
      2. community satisfaction with the Service;
      3. emergency calls for service;
      4. violent crime and clearance rates for violent crime;
      5. property crimes and clearance rates for property crime;
      6. youth crime, clearance rates for youth crime, and rates of pre-charge diversion of youth;
      7. police assistance to victims of crime and re-victimization rates; and
      8. road safety; and
    5. the estimated cost of delivering adequate and effective police services to meet the needs identified in the draft business plan.

Performance Objectives

  1. The Board, in partnership with the Chief of Police, will consider when developing the performance objectives set out in section 2(d), factors such as:
    1. the police service’s existing and/or previous performance, and estimated costs;
    2. analysis and trends of crime rates, calls for service and public disorder, and other social, demographic and economic factors that may impact on the community;
    3. the type of performance objectives, indicators and results being used/achieved in other similar/comparable jurisdictions;
    4. the availability of measurements for assessing the success in achieving the performance objectives; and
    5. community expectations, derived from the consultation process, community satisfaction surveys, and victimization surveys.

Information Technology

  1. The Board, in partnership with the Chief of Police, will develop an information technology plan that:
    1. is based on an evaluation of the police service’s information technology needs, including its capacity to electronically share information with other agencies, organizations and community groups;
    2. requires the periodic review of key business processes, practices and related technology to identify possible changes that may reduce the administrative workload of front-line officers; and
    3. addresses information technology acquisition, updating, replacement and training.

Consistent with the Adequacy Standards Regulation, the plan shall be noted in the business plan. 

Police Facilities

  1. The Board, in partnership with the Chief of Police, will develop a police facilities plan that provides adequate policing services 24 hours a day, including, at a minimum, ensuring that the Service maintains one or more police facilities that are accessible to the public during normal working hours, and public telecommunications access to a communication centre during all other hours. Consistent with the Adequacy Standards Regulation, the plan shall be noted in the business plan.
  2. The Chief of Police should review and report back to the board, at least once every business cycle, on whether:
    1. all police facilities:
      1. meet or exceed the requirements in the applicable Statutes of Ontario including but not limited to, the Building Code Act and Regulations, Fire Protection and Prevention Act, Health Protection and Promotion Act, Occupational Health and Safety Act, Building Code Act, and the Workplace Safety and Insurance Act;
      2. meet or exceed the requirements in the Police Services Board Environmental Policy;
      3. have sufficient space for the efficient organization of offices and equipment;
      4. be adequately heated, ventilated, illuminated and, where appropriate and practical, air conditioned, when in use;
      5. have lockers, separate change area, if members are required to change at the workplace, and washroom facilities, and where appropriate and practical, shower facilities; and
      6. have appropriate security measures and communications;
    2. members of the Service have available:
      1. appropriate and secure working, records and equipment storage space; and
      2. separate or private areas for interviewing purposes; and
    3. the Service’s lock-up facilities meet the following requirements:
      1. the minimum cell size is 7' x 4'6" x 7' high;
      2. fire extinguishers are secure and readily available in the lock-up area, but out of reach of the person in custody;
      3. smoke and heat detectors are installed in the lock-up area;
      4. toilet facilities are provided in each lock-up;
      5. no unsafe conditions exist, including means of attaching ligatures;
      6. first aid equipment, including airway devices for mouth to mouth resuscitation, are readily available;
      7. lock-ups are separate from public view;
      8. confidential interviews with legal counsel can be accommodated;
      9. a proper area for prisoner processing is provided;
      10. cell keys are in a secure location and master or duplicate keys are readily available;
      11. the area where prisoners are processed and/or searched is well illuminated, secure and has no hazardous conditions present;
      12. compliant with the Service’s policy and procedures with respect to communicable diseases; and
      13. a means of constantly communicating with the main desk area and/or the communications centre is available.
  1. Where it is determined that the police facilities do not meet the requirements in 6.a. the Chief of Police should prepare a plan for the Board that sets out options and costs in order to meet the requirements.

Resource Planning

  1. The Board, in partnership with the Chief of Police, will develop a resource plan and methodology which takes into account policing service demands. The Chief of Police will:
    1. implement and maintain a resource staffing strategy that is based on the authorized establishment for the Service, as approved by the Board, which takes into consideration the Business Plan and existing demands for service; and
    2. at least once every business cycle, report back on workload assessments and service delivery evaluations for the following areas:
      1. crime prevention;
      2. law enforcement, including the service’s community patrol, communications and dispatch, crime analysis, criminal intelligence, criminal investigation and investigative supports functions;
      3. providing assistance to victims;
      4. public order maintenance; and
      5. emergency response services for the six functions identified in sections 21(1) and 22 of the Adequacy Standards Regulation.

Consistent with the Adequacy Standards Regulation, the resource plan shall be noted in the business plan.


  1. The Board, in partnership with the Chief of Police, will establish a process, with municipal council if required, for the communication of the business plan to:
    1. members of the police service; and
    2. members of the public.

adequacy standards, planning, administration and infrastructure, board administration