The Strategic Plan for Policing in Toronto
A Shared Path Forward
The Board’s Strategic Plan is currently being developed to ensure the provision of effective, equitable, and responsive policing across Toronto. In line with the Community Safety and Policing Act, 2019 and the Board’s Strategic Plan Policy, this plan will outline our priorities, objectives, and performance measures to enhance community safety and well-being in Toronto. We are committed to a transparent and inclusive planning process, engaging with diverse community members, city officials, and organizations to align our efforts with local needs.
Publications
“Our strategic plan is not just a document, it’s a reflection of what we heard from communities and Service Members alike. By grounding our priorities in these consultations, we ensure that the Board’s direction is informed, inclusive, and responsive to the real needs of Toronto.”
– Chair Shelley Carroll
On October 30, 2025, the Board released the What We Heard report that will inform the Strategic Plan for Policing in Toronto. As part of our commitment to a transparent and inclusive planning process, What We Heard captures more than 1200 voices – community members, advocates, service providers, business leaders, and Toronto Police Service Members – who shared their experiences and expectations for the future of policing in our city. This process was rooted in one shared goal: to listen honestly, act transparently, and build a police service that reflects the communities it serves.
The Board invites you to read the What We Heard Report.
“Policing priorities must be shaped not just by institutions, but by the lived experiences of the communities they serve. When we centre community voices, especially those historically marginalized, we move closer to safety that is equitable, accountable, and rooted in trust.”
– Vice-Chair Chris Brillinger
Additional Resources
Below, you will find links to key reports and presentations that have informed the development of the Strategic Plan to date:
- Policing Reform Implementation (August 18, 2020)
- The Way Forward - Transformational Task Force's Final Report (January 26, 2017)
- Missing and Missed - The Report of the Independent Civilian Review: Implementation Update (December 13, 2021)
- Toronto Police Service - Audit of 9-1-1 Public Safety Answering Point Operations Better Support for Staff, Improved Management and Outcomes (June 14, 2022)
- An Update on Building a Respectful and Inclusive Workplace: Deloitte Canada Report, Forum Research Survey, the Bernardi White Paper (June 22, 2022)
- 2023 Annual Report (July 31, 2024)
For more information about the Strategic Plan, please refer to the following resources: