The primary role of the Board is to ensure that adequate and effective policing is provided in Toronto, in accordance with the Community Safety and Policing Act, 2019 (CSPA).

Complaints Related to Adequate and Effective Policing

Any concerns related to the adequacy or effectiveness of policing services, Toronto Police Service procedures, or Toronto Police Service Board policies may be directed to the Inspector General of Policing (IOP). The Inspector General operates independently and is responsible for inspections, investigations, and oversight to promote accountability.

Complaints can be submitted by email IOPComplaints@ontario.ca or phone 1-888-333-5078

Concerns Related to Conduct of an Officer

Any concerns related to the conduct of Toronto Police Service officers are handled by the Law Enforcement Complaints Agency (LECA), an independent civilian oversight body responsible for police misconduct complaints in Ontario.

You may submit a complaint directly to LECA using their complaint form, by email leca@ontario.ca or by phone 1-877-411-4773

Complaints about Special Constables

Any member of the public may make a complaint about a special constable in person or over the phone at any Toronto Police Service station. A directory of Toronto Police stations is available on the online.

The Toronto Police Service Board also appoints special constables for other organizations. Complaints must be filed with the organization directly:

• City of Toronto Traffic Agents
• Toronto Community Housing
• Toronto Transit Commission
• University of Toronto